比如,在商店裡,收款員找錯了錢,你可以說: "Excuse me, I think you've given me the wrong change" 或者 "Sorry, I think this change is wrong. I gave you $20, not $10."
在酒店裡房間的調溫器壞了:"Excuse me, but there's a problem with the heating in my room." "Sorry to bother you, but I think there's something wrong with the air-conditioning."
失竊了: I'm afraid I have to make a complaint. Some money has gone missing from my hotel room."
房間沒有整理:"I'm afraid there's a slight problem with my room - the bed hasn't been made."
當人們發現自己錯了而道歉,一般都會說SORRY,然後再提出把事情做好的解決辦法。
比如對應上面對調溫器的投訴:"Excuse me, but there's a problem with the heating."
或者 "I'm sorry - I'll get someone to check it for you."