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As you should have known, an OEM version of software is bundled with other hardware/software from so-called VAR, Value-Added Reseller. As a result, the legal rights you have with the OEM version of Microsoft Windows XP is in general different from what is sold as a retail version. One of the differences is technical support, as you indicated.
This is understandable since some of software packaged with your Microsoft Windows XP come from other vendors, i.e., VARs, who just resell their software with Microsoft, but likely not provide technical support.
And the most importantly an OEM version of software is commonly provided with reduced functionality. I would not be surprised at all if Microsoft does so.
Also you are right, installation of an OEM version of software is more difficult than a normal retail version due to its multi-vendor packaging content. Just one component is screwed up, you would not be able to install the whole thing properly. And Microsoft would not be able to answer your questions since they don't know much about those VARs' products either.
The practice of OEM and VAR in today's industry is for nothing else but cost-competitiveness which could bring a great deal of benefit to the corporate customers, but may not be so to individual consumers like you and me.
So be careful if you are thinking about an OEM version of ANY software. It's not worth it of saving a few dollors unless you are ready and able to handle all those troubles. |
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