KPI

最近在網上看到「關鍵績效指標」－KPI的幾種展開：

Key Process Indication
Key Performance Indication

Key Performance Indicator

Key Process Index

「關鍵績效指標」是現代人力資源管理運用的一種考核員工業績的工具，應該是從國外借鑒來的吧？可是，上面的四個terms，究竟哪個才是KPI的真面目呢？

Indication、indicator 和 index 的區別在哪裡？請指教！[:466:]

In IT/telecommunication/networking industry throughout North America and West Europe, KPI is always the short for Key Performance Indication which has been one of the most crucial measurements, adopted by the customers in the industry, to evaluate a system product against all the key process indicators such as capacity, dimensioning, throughput, fault-tolerance, system downtime, power consumption, etc., etc.. As for how many indicators KPI actually consists of, it depends upon individual industries. Most likely it's decided by the customer's requirements.

Purely from English, Key Performance Indication is a general term while Key Performance Indicator is more specific.

I didn't realize that some corporations such as yours use KPI to evaluate their employees. Threaterning ......
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Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and measure progress toward organizational goals.

thanks for your above explaination which let me know more.

thanks Downs' explaination and according to you, KPI refers to "the most crucial measurements, adopted by the customers in the industry, to evaluate a system product against all the key process indicators such as capacity, dimensioning, throughput, fault-tolerance, system downtime, power consumption, etc., etc.."

this statement is understandable while i was confused when you said "I didn't realize that some corporations such as yours use KPI to evaluate their employees. threaterning ......"

i am not sure if my understanding towards this term is not correct or our corporation has some misunderstanding? ususally our boss asks us to write down a working goal and KPI to assess the process and the score of this accessment will affect the employees monthly bonus. that why i said "考核員工業績". if my expression is not right?

please give me more idea to clarify it. thank you very very much!

To 平安貝兒

KPI is such a general term that it could be used to refer to many different things depending upon what the context it's being referenced. So it's perfectly alright that in one context such as HR (Human Resources) KPI is meant to be a way to evalute employees' key performance; in another it's the metrics to measure the key process indicators against a product.

When I said "I didn't realize that ...", I meant that KPI might not be a goog way for employees' performance evaluation considering that it simplifies the complicated HR work to a level of one standard for everybody and lacks "human touch". As far as I know, not many big names in North America use this method. Instead, most of them evaluate their employees on an individual basis. A manager and an employee sit down and have a fac-to-face evaluation in setting up the employee's individual goal for next three or six months. At the end of the term, they come together and evaluate the employee's performance against the goal set up three or six months ago. This kind of evaluation takes place on every level along the management hierarchy. By doing that the manager not only obtains the best understanding of her/his personnels, but also establishes personal contact with her/his team.

But again the different corporations such as yours might have their own circumstances, and accordingly have their own way dealing with employee evaluation.
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thanks a lot Downs, it is so clear your explaination and i really appreciated your input. Yes different corporates have different translation on KPI and the HR department, which i am working for, is adopting this concept to carry out the preformance evaluation on employees. While we have "human touch" somehow but according to the nature of the business, we hardly can have every employees sit down with their superiors to set the goals then review, although this would be a long-term aim for HR to improve its work.

Downs, you sounds like having very good understanding upon company management. Could you recommend some readings to get more understanding upon HR management? thank you!