This job
including three parts: Customer service;
Assist sale representatives, merchandise and operation departments.
This job is
very depressed and complicated. We have over 500 customers. There are so many
things to learn quickly. I am a little careless. I am freshman and have not
enough experience to handle some tough things. I tried to learn more. Hope It will become
better.
Some cases
can make us understand my job.
One customer
called in, 』I want to add on one case chocolate ice cream.」
I typed Ice
Cream hot key to check his order history. I found only ice cream vanilla only.
I asked him if he ordered this item before.
「You are new?!
I don』t want to order now!」
Late I found
my mistake. We have two kinds of ice cream, one is regular and another one is
for ice cream machine, which calls soft serve.
One customer
called in, 『I am looking for ***」 I changed his call to *** extension. ***
called me back and told me the customer was not his customer.
「I want to
order two cases of nitrile gloves.」
「Sorry, mam.
The gloves order is a special order. You should order before 3pm. You can
not order this time.」
「I always can
get this item after 3p.m. Please give me this time.」
「Sorry, mam.
I can type your order this time and you pick up tomorrow around 10:15a.m.」
「I am out of
gloves now. How can I do?」
.......