倍可親

賣瓶子被收銀員宰了幾元錢

作者:qwxqwsean  於 2013-10-21 01:59 發表於 最熱鬧的華人社交網路--貝殼村

通用分類:活動報道|已有14評論


我往那個超市的網頁寫了封投訴信:

I suspected a cashier hid my money. 

 

This happened 10/20/13 10:45 – 11:00 a.m. at check-out station #17 at 2515 Erie Blvd Pricechopper store. The cashier is a white guy appears to be in his early 20s with glasses.

 

I went to sell bottles in 10/20 morning in the bottle room and got slips to go to cashers for refund.  I didn』t count the total number of slips or the total amount of money on the slips, but I remember one single largest slip is above $5, and with a total about 7-10 slips. The cashier refunded me $4.70, which surprised me. 

 

I recall and almost exclude the possibility of losing any slip before I get to the cashier station 17.  The cashier watched how I took my slips out of my pocket of pants and roughly arranged them before I handed them over to him, based on which he might knew I didn』t know the total number of slips or amount because I wasn』t prepared.

 

One detail I suspected the casher is that he mostly passed one slip once and made one entry once into the register machine.  However at one point I noticed he quickly passed two slips and made one entry to the machine, and the amount he entered to the machine is 0.10 dollar shown on the screen.  Though passing two slips and mind calculating a total number, and then entering a sum to the machine appeared to be normal, it is strange in this case because none of my slips is below 0.10 dollar, and there is no such a sum of two slips as ten cents.  This detail suggests the cashier might hide one slip.  I noticed this detail at the time while I waited there, with doubt why he passed two slips but entered a sum $0.10.

 

About 10 minutes later after I checked out at the #17 station, at about 11:00, I went to customer service desk to tell my concern how I could not understand how one of my slips with the biggest amount disappeared.  Three staff ladies were at the desk.  One lady went to checkout station 17 to get all the bottle slips and show them to me. All about ten my slips are there, and the lady said one of the slip with $7.15 is not mine, and all the rest are mine, and there is no question that the total of those slips are $4.70. 

 

The #17 cashier told the lady retrieving the slips that all the dozen slips are mine except one slip with amount $7.15 belong to another customer.  The $7.15 slip is probably not mine, but there are questions:  it is very rare that a customer walks to cashier to get refund with one single big bottle slip, because people who use reverse vending machines to sell bottles usually have multiple slips especially when amount is big. This is because they usually have different cans and plastic bottles and have to use more than one machine more than once. And the $7.15 slip looks questionable to me because it looks similar to all my slips: it is dirty and was folded.  When I used reverse vending machines in the bottle room, I grabbed the slips with my left hand and inserted them into my left pocket of my pants, and this is why those my slips are mostly folded and a little dirty.

 

The $7.15 slip might not be mine, but you may need to explain how another customer walked up to #17 station around the time I was there with one single $7.15 slip, and the slip was folded and dirty as mine.  Can the register machine record and video record show that there was actually such another customer doing such a transaction at the time? 

 

My biggest doubt is how the cahier passed two slips but made a $0.10 entry, while the smallest slip of my slips is $0.10.  I tell this here in writing but didn』t mention this detail when I talked to the ladies at customer service desk today.  I will appreciate response.  


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回復 tea2011 2013-10-21 02:06
雖只讀了一半,先同情一下,覺得下次你先數好總數,這樣可以不被騙了。
回復 qwxqwsean 2013-10-21 02:21
我以前在別的店賣瓶子,被宰無數次,被收銀小白妹偷錢也發生過,這次本來不特別,只是Pricechopper是大店,有個客服台可以投訴,就投訴了。 管理層想查也很好查,調一下監控錄像,查一下收銀機的紀錄,就知道了。 不過他們不一定查。 熟練的收銀員,應該對各種做弊手段都了如指掌,應該稍聽到投訴的一點細節,就知道怎麼回事了。 這個收銀員這次偷我七元,應該是個老手了,作案過無數次。
回復 qwxqwsean 2013-10-21 02:44
我在這家店賣瓶子有上百次了,基本上每次都是自己先計算好總數再去收銀員處兌換現金,今天可能是因為我急於賣完瓶子趕回去, 因為房東可能要來和我一起刷窗戶油漆或干別的活,碰巧那個收銀台又沒人排隊,我趕著過去從口袋裡掏出約十張收據,我當著收銀員的面幫他先整理整齊再遞給他,這使他知道我在把收據交給他時我並不知道收據的總數,於是他就當著我的面玩魔術偷錢。

但我估計我投訴也討不回錢。 這種事情要預防被宰,就要自己事先點好數,並盯住收銀員以防作怪。這個收銀員是個看似20-25歲的白人小伙,微胖,帶著眼鏡,不僅僅是他,美國人普遍很心黑的。
回復 qwxqwsean 2013-10-21 02:53
我離開學校多年了,英文都寫不熟練了,文采盡失。想當年我在美國上本科寫作課也總是全班成績第一的。
回復 正義感 2013-10-21 04:46
"hid my money"? or 「hide my money"?
回復 qwxqwsean 2013-10-22 04:21
我想把這事往洋人論壇上捅,剛才在一個超級冷的小論壇里發了帖子,原文如下。 誰
知道哪個洋人論壇比較熱門,告訴我,我把這事帖上去。

How bottle money become focus of crime?

During recent years I sold a total about $1500 5-cent bottles in Syracuse,
and it impresses me how each store where I sold bottles stole my bottle
money.  Again, yesterday I got a bottle money issue with a Pricechopper
cashier, and for the first time I made complain to the customer service desk
.  While I have little confidence on whether the store will give me back the
money (probably $7), I would like to open a discussion on stealing people』
s bottle money because of its popularity on American soil.
回復 qwxqwsean 2013-10-22 04:22
我在美國這幾年零零星星撿瓶子賣, 大約賣得不到2000美元吧,想把瓶子換成現
金, 到處被宰, 我也多次就被宰經歷寫過貼子。 美國人的犯罪傾向很強,無孔不入
,防線哪裡有個小漏洞,幾乎立即就被宰。
回復 qwxqwsean 2013-10-22 05:34
今天我收到了Pricechopper的電郵,類似於自動回復,說已經在研究我的投訴。

我回了封信作進一步說明,如下:

Ok, thanks,

I would like to add some words here that may be good for your investigation:  

The time frame such as 「10:45 – 11:00 am」 in the description letter I sent yesterday is not exact time, it could vary as 10:30 -11:00 am.  But the things I described in the letter is exact.  

Also, the cashier didn』t issued me a receipt yesterday morning when I get refund of $4.70, though I didn』t ask him for a receipt either.  And I didn』t take note his name.

I have been feeling sick about bottle money being stolen by cashiers these years, and I know a few 「professional」 homeless bottlemen in Syracuse, and they have tons of negative experience about bottle money being 「robbed」 by bottle-return centers or cashiers of supermarkets with bottle-return service. Those cashiers involved in stealing bottle slips appear to be very experienced that they know all the key points about how to hide slips before customers』 watching eyes, and it』s not known how many times and how much bottle money they steal every year.   

I am quite sure this time this cashier』s suspicion in refunding the bottle slips, though I didn』t catch him at the scene. I do prove my witness that at the 3rd or 4th data entry, he passed two slips at a time and made an entry of $0.10 to the register machine, while my smallest slip is $0.10, and there is no such a sum of $0.10 for any two slips.  Simply skipping slips is not a problem in your store because cashiers can add several slips together and enter a sum to the machine.  

About ten minutes later when I talked to ladies on customer service desk, a lady retrieved all the slips from #17 checkout station that I had question and said one slip with a value of $7.15 is not mine but all the rest about ten slips are all mine with a total of $4.70.  That $7.15 slip is probably not mine, because I didn』t pay attention to the exact values of my slips, and it makes more sense for a cashier to hide a slip longer for redemption later if it is illegally taken.  The $7.15 slip looks familiar to me simply because I remember I had one slip with value above $5 from the can machine, and it is dirty and being wrapped as all my slips because when I used the reverse vending machines I grabbed each slip and inserted it into my pants pocket. Also, I sell bottles often and know roughly total value of bottles I transport to the store.  Yesterday morning the total value of bottles I sold in Pricechopper if it were $12, would make more sense to me than $4.70 because I knew roughly how much I brought in.  Though I have no way to prove the cashier skipped a $7.15 slip that was mine, if Pricechopper could offer me the $7 in any way for any reason, I will greatly appreciate.
回復 qwxqwsean 2013-10-23 02:27
我覺得這投訴基本上不會成功, 我想拿回那7元的可能性很低。

首先美國人的作風就是不認錯, 能賴就賴掉。  

其次, 這個事情, 即使PRICECHOPPER的經理想去查, 也有難度, 雖然超市的天花板上密布攝像頭, 但我推測大部分是假的用來嚇人的。 應該是有記錄的監控錄像, 但多半是距離比較遠,角度也不太好, 看不太清楚的錄像。 我投訴的收銀員可能偷藏小收據, 而偷收據的動作都很小, 是手指手腕的輕微動作, 除非用錄像機在一兩米外對著照, 否則很難看的清。

如果按抓住這個收銀員做弊處理, 要處分或開除, 證據就要特別明顯, 如果收銀員認為冤枉要打官司, 證據必須很明顯能夠用來用在法庭上。 小偷小摸, 即使是真的, 也要疑罪從無, 不能通過懷疑或推理定罪, 而超市顯然不會有近距離很清晰的錄像證明收銀員偷收據, 只有很遠的, 看不太清的錄像。

收銀員的小偷小摸行為本來就是很常見的, 超市應該是不願意在這事上做文章, 即使已經知道他經常偷竊並且經理很想炒掉他, 要找好用的借口開除他也不容易。所以我這個投訴, 對超市來說, 最簡便的處理方法就是說查無實據, 不承認。

我說那張$7。15的收據可能是我的, 實際上它也很可能不是我的, 當時已經上午十一點了, 之前很可能有其它賣瓶子的人在這個收銀員處兌換過現金, 至於客服女員說約十張收據里只有一張$7。15的不是我的, 其餘的是我的, 也可能她說錯了, 其餘的小收據中,也有一兩張也不是我的, 這樣就可以解釋在我之前或之後還有另一個顧客來兌換過收據。 收銀員如果偷了我的收據, 一般應該藏一段時間之後再用, 而不是在我離開之後立即就用。 所以那張$7。15的收據倒是比較可能不是我的。  

總的來說, 超市很容易根據我的投訴調查, 因為收銀台處有錄像, 收銀機有電腦記錄, 而且回收瓶子的房間里也有錄像, 如果想查的話, 看一下回放的錄像, 就能知道發生了什麼, 從錄像里能看到我在每一台機器賣了多少個瓶子, 共取了多少張收據, 以及我走到收銀台處, 收銀機有記錄給我支付了多少現金, 如果我當天投訴時客服女員調閱的那十幾張收據還在, 就更清楚了。 也許是收銀員偷竊, 也許是我不慎碰巧弄丟了那張面額最大的收據, 但事情的原委是很容易查清楚的。 但即使是收銀員偷竊, 超市一般也不會按偷竊處理, 因為那樣會很複雜, 與其承認收銀員偷竊, 不如賴掉不承認。  

大超市的好處是我可以投訴, 雖然投訴估計不會成功, 但存在一種輕微的可能性, 在查無實據的情況下, 超市也許有個基金能給我張購物優惠券之類的補償給我幾元安慰一下。
回復 qwxqwsean 2013-10-23 02:27
被宰就認栽啊? 我之前已經被宰過無數次, 這次是碰到大店第一次投訴, 其它小店沒法投訴, 不能去砸店, 也不能去市法院告, 就只能認倒霉。美國店員偷竊囂張得很,原因之一就是投訴的人太少了。 當然, 人家偷竊的方法都很靈巧, 一般的美國人是傻冒, 被宰了也意識不到。
回復 qwxqwsean 2013-10-24 08:25
這Pricechopper處理我的投訴的方式還是蠻好笑的,我周一寫給他們網頁上的投訴信,
提到想要7元,周二該店的客服女就打電話給我,說不知道他們是不是把東西放錯了還
是怎麼,問我她欠我多少錢, 讓我開個價給我錢,我說只要給五美元就可以了,她同
意, 叫我隨時去客服台去取。

這事給我感覺他們並沒有調查,直接給我錢把我打發了。

我把原來要的7元降為5元,是考慮我有可能冤枉了那個收銀員,而我周日去賣的瓶子,
我自己估算,比較可能是價值8-10元的瓶子,可能不到12元, 那張7.15元的收據有可
能是別人的,因為直接加到我的4.70元上就偏多了。

那天賣瓶子時,我是先賣掉所有的玻璃瓶,再賣掉大部分塑料瓶,才開始賣鋁罐,而由
於只有一台鋁罐機器,後面又有人排隊,所以我記得是一口氣連續的把所有鋁罐都賣掉
,我一邊往機器里放罐子,時而看一眼屏幕上顯示的金額,記得是我在一元左右時看過
一眼,兩元多時看過一眼,好像四元多時也看過一眼,並且繼續又塞了不少瓶瓶子直到
結束,最後做完了我按機器的按鈕取收據,看到收據上好像是1.35元,這也許就是我給
收銀員的收據里為什麼最大的只有1.35元, 當時我愣了幾秒,因為我賣鋁罐時已經腦
子里有了很明確的印象這張收據是高於五元的,怎麼最後列印出來的收據是1.35元,我
覺得是不是機器壞了錢被機器吞沒了,心裡有疑惑和怒火,但也沒怎麼追究就去敲管理
員的門找管理員人工收掉我剩餘的4個機器不收的瓶子得到兩張0.10元的手工列印的收
據, 然後去找收銀員兌現金,因為急於離開,沒有像我以前一樣先自己點好總數再兌
換。  如果我的記憶沒有錯,那天是鋁罐機器壞了,屏幕上顯示金額已經在五元以上,
列印的收據卻是1.35元,那麼收銀員就是冤枉的, 收銀員過了兩張收據只輸入0.10元
這個細節我沒記錯但可以做其它解釋。 但這種自動收瓶子機器,是否會出這樣奇怪的
故障,也難理解。 解決這個疑問的方法是讓我查看一下瓶子回收間的監控錄像記錄,
可以從錄像回放中看到我當時往鋁罐機里一個個地塞了多少個瓶子, 以及為什麼機器
最後列印給我的是1.35元的收據。 但這次超市已經不和我計較直接給我錢,我就沒辦
法在過問了,而且監控錄像一般在一間秘密的保安呆的監控室, 監控室一般是不讓人
進的,連商店的非資深員工也不讓進,所以監控錄像記錄一般不許查。
回復 qwxqwsean 2013-10-24 08:25
把一件小事搞清楚也不容易啊, 像我這個瓶子小案, 我是當事人, 又是相對一般人
腦子更清楚的人, 我都覺得一團迷霧拿不準, 要搞清整個事情的原委, 只能調閱超
市的錄像和收銀機的記錄。
回復 qwxqwsean 2013-10-24 08:25
人的記憶模糊而且反應慢。

大前年我在南寧街邊從炒栗子的小販(一個中年婦女)問好價后買三元栗子, 她稱了
栗子交個我, 我掏十元給她, 她找我兩元。 我驚訝地問, 我剛才不是給你十元嗎?
你怎麼只找給我兩元?

婦女從錢包里掏出一張五元鈔票, 說你剛才給我的是這張五元啊, 就應該找你兩元啊
。 把我弄的一楞, 一時腦子裡一片迷霧,不知道自己是不是記錯了。 過了十分鐘,
經過慢慢回憶,才逐漸比較肯定自己剛才給的確實是十元, 被那個婦女當猴耍。
回復 qwxqwsean 2013-10-27 07:20
今天去Pricechopper 賣瓶子,得14.05元,按我粗略估計這次的運載量比上次多約2元。也就是說,上次我賣的瓶子粗略為12元,也就是說,我投訴后客服女取得的約十張收據中那張收銀員聲稱的是另一個顧客的7.15元收據很可能是我的, 因為把它加上收銀員給我的4.70元剛好是12元左右。  

那個收銀員可能已經被開除了,商場管理員可能根據我投訴提供的細節,查閱監控錄像記錄和收銀機記錄,證實了那個20歲出頭戴著眼鏡的白男收銀員偷了我的錢。  

這個事件蠻有意思的,我根據模糊的回憶投訴獲勝,當然我當時怕冤枉收銀員,主動把索賠從7元降至5元, 導致我損失了2.15元。 人的記憶是不清楚的,要查閱錄像和機器記錄才能證實。 這個收銀員這次宰我翻了船,不過如果他宰的是一般的美國人, 美國華人, 或者中國留學生,一般這些人都是混混噩噩糊糊塗塗的, 都會像殺豬一樣宰,也就是碰到像我這樣的腦子相對清楚的人才被我撬翻了船。 你們不是豬誰是豬?不宰你們宰誰?我只是比一般人稍微好一點而已, 我也被宰過很多次, 這次是我第一次因為賣瓶子被宰投訴並獲勝。

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