今天在BBB網站投訴亞馬遜

10/29

今天在BBB網站投訴亞馬遜

8/8/24凌晨我的亞馬遜賬號被黑客盜竊，把我的註冊郵箱改成黑客的郵箱。早上七點多我起床查郵件發現被盜，八點打電話給亞馬遜客服，客服說凍結了我提供的黑客的賬號。我說要把被盜賬號里的禮品卡餘額還給我。她說二十四小時內會有工作人員和我聯繫。

後來確有人和我聯繫，但從未歸還被黑的賬戶里的75美元禮品卡給我。之後我打了八次亞馬遜客服電話，第八次是10/26打的，通話時長32分鐘，前後兩個人接待我，說一兩天內會有工作人員聯繫我，實際上我等到現在10/29下午也沒人聯繫我。

所以我今天在better business bureau網站投訴亞馬遜。這個機構類似於中國的消費者協會。期望它能幫我拿回被盜的75美元亞馬遜禮品卡。

亞馬遜的問題很大，一是賬號不安全，我相信黑客在沒有得到我的賬號密碼和郵箱密碼的情況下就輕鬆盜走了我的賬號，隨便一個電腦愛好者就能像戶主一樣隨意進入和操作任何人的沒有登記手機號的亞馬遜賬號，而且不會被抓。二是客服工作不力，我打了八次客服電話，每次通話最少二十分鐘，最多一個小時，加上後台的工作人員，這麼多人花這麼多工時接待我，卻不能把被盜的禮品卡還給我。

換成其他人怎麼能像我這樣打客服電話？必須英語流利，把事情表達清楚，事後要接電話和接郵件回答問題。我自己也必須把事情理清，經過很多努力，才通過我在倍可親上發表的舊日記查明禮品卡餘額是三張禮品卡合計75美元，並且找出了僥倖沒丟失的三張禮品卡的claim codes。換成其他人早就被拖死自動放棄了。

即使今天我在網上填bbb投訴表也不容易，我要寫短文說清原委，而bbb的網站功能有問題，我在試圖上傳三張禮品卡的截圖時幾次網頁自動關閉，導致我要重新填表，幸虧我在寫短文時複製留了底，不然它的網頁突然自動關閉，我寫的文章就丟失了要重新寫。

所以我花了這麼多時間精力投訴，只是想把被盜的75美元禮品卡追回。亞馬遜官方直接不為我辦事，故意把我拖死。而現在我投訴到bbb，是否能把禮品卡追回仍然是疑問。其他人哪會有我這樣的鬥爭精神？類似於我在中國為了節省一兩元人民幣的公交車票就背著幾十斤行李步行一個小時，其他人誰能幹得了這活兒？

我模糊想像這個盜竊我的賬號的黑客很可能是華人。懂一點電腦知識的人，不去做正經的工作，盜竊別人的亞馬遜賬號能有多大的收益？直接去偷別人放在門前的快遞包裹豈不更省力？

廣大的混滋傻們如果也被黑客盜竊了75美元禮品卡會怎麼做？

I had Amazon account registered using xxx@yahoo.com, without my phone number. My former employer issued me three $25 egift cards in 2023. I redeemed and deposited them into that account, and the 3rd and the last gift card was deposited on 10/17/23. There was gift card balance $75 in that account and I never use it.

On 8/8/24 1:30am, a hacker changed that account's email address from my xxx@yahoo.com to the hacker's email jpmv7whtyjgomy0@outlook.com. 

I discovered in the early morning and called Amazon customer service number at 8 am to report. The agent said she locked that account. I requested to retrieve $75 gift card balance from the account that was hacked. She said Amazon account specialist will contact me in 24 hours.

Later Amazon staff contacted me through email or phone but I never get the $75 gift card balance back.

I made 8 phone calls to Amazon Customer Service number, 8/8/24, 8/10/24, 8/13/24, 8/15/24, 8/26/24, 9/7/24, 9/9/24, and 10/26/24. Every time agents said my case was recorded and someone will contact me in 24 or 48 hours to resolve the issue. And occasionally someone did contact me, but I never get that gift card balance back.

On 8/10/24 I created a new Amazon account using xxx@yahoo.com and added my phone number into account, and later changed to current email xxx@hotmail.com.

The $75 gift card balance is likely still in the hacker's account jpmv7whtyjgomy0@outlook.com. The hacker dosen't seem have chance to use that gift card balance or if being used for shopping only reveal more information about the hacker. 

I still have claim codes of those three egift cards. On 9/9/24 I sent screen shots of two egift cards to an agent through email to help their investigation on her request.

I tend to believe the hacker broke into my Amazon account without knowing passwords of that Amazon account and my email account.

I need help from BBB to communicate with the Amazon, so that they can return the $75 gift card balance back to me.