昨日看到報上登出的一段短新聞,源自法新社,是關於阿拉斯加航空公司的事,全文摘錄如下:
「A passenger on an Alaska Airlines flight bound to Seattle looked out the window and saw what appeared to be a damaged area on the wing with a handwritten note saying, "We know about this."
The incident July 28 drew comments on Twitter and other social media websites, but the Seattle-based airline says there was nothing to worry about.
Spokeswoman Bobbie Egan said Tuesday that it was an approved trim repair to the corner flap on the right wing. A maintenance technician wrote to let the flight crew know.
<iframe id="dcAd-1-4" src="http://ad-apac.doubleclick.net/adi/onl.age.travel/travel/northamerica;cat1=travelincidents;locarea=northamerica.usa;ctype=article;cat=travel;pos=3;sz=300x250;tile=4;ord=8.5420338E7?" width='300' height='250' scrolling="no" marginheight="0" marginwidth="0" allowtransparency="true" frameborder="0"> </iframe> Egan says, "The message was the result of someone's good intentions" but the wing note "was not appropriate and did not follow company procedures."
The message was immediately removed, and Alaska apologised for any alarm it may have caused.」
看后同事們都笑不絕口。阿拉斯加航空公司,在美國的主要航空公司中口碑還算不錯,而且其股價,如果沒記錯的話,在美國航空股中最高的,說明其管理和效益都非常超群,想不到如今會被揭露這樣丟人現眼的事。
機翼后副翼flap,這樣的缺口,我沒查過飛機的放行標準MEL,應該對飛行沒有安全上的影響,否則會引起FAA的介入併科以巨額罰款;問題是,檢修部門在缺口邊留下這樣的note,我想如何都不能接受。
當然了,有關航空公司的笑話有不少,但多是與機組,特別是空姐有關的。幾年前曾看到一則關於維修部門的笑話,當然是笑話了,現實中可能不存在:
機組在飛行日記logbook中寫道:廚房發現三隻老鼠。
這在航空公司的行話中叫Item,機組通常寫下后就交給維修部門處理。維修部派人抓拿老鼠,最後在logbook中的corrected action 中填寫道:
抓了一隻,殺了另一隻,還有一隻跑掉了。。。
你說,機組會滿意嗎?