"While you are talking to us, we can literally see that the next plane only has 10 seats left and see the number dropping as other agents snatch those seats up for whoever is on the phone with them.
"Skip the explanations or the yelling about being cancelled."
」所以請跳過解釋環節，也不要因為被取消而大叫大嚷。「
2
你預訂的那班航班實際上可能……
Overbooked. This may seem unfair, but it's actually done out of necessity.
可能是超售了的。這看起來可能並不公平，但這都是迫不得已。
This is because airlines have to factor in everyone who won't make it to the airport on time, "because they are lost, overslept, or changed their minds.
"Then factor in all of the people who miss the flight because of a delayed connecting flight. Airlines have to over book flights because if they didn't they wouldn't make any money and would be flying half empty planes."
"A lot of time you might be able to get a first class seat at a huge discount within 24 hours of your flight leaving."
你常常可以在你的航班起飛前的24小時內花很低的折扣訂到一等座。
This, of course, depends on first class not being sold out, and if there aren't too many premium frequent fliers to upgrade.
當然，前提是一等座還沒有被賣光，而且並沒有太多高頻乘客等著升級。
If this is the case, "call your airline』s customer service number within 24 hours of the flight departing to check."
如果是這種情況的話，「請在航班起飛前24小時以內撥打航空公司的客服電話來核准。」
4
最後還要說說關於熱飲的事
"Don't ever drink the coffee on the plane"
永遠不要在飛機上喝咖啡。
"There is a reason airplane coffee gets a bad rap. It isn't made with bottled water, and let's just say that the airplane's potable water isn't very desirable."
"The valves for cleaning out the lavatory waste and filling the clean water are very close to each other and sometimes serviced by the same guy...at the same time."